Frequently Asked Questions

Everything you need to know about our premium garden-to-cup tea experience.

How do you ensure the freshness of your tea?

We source our teas directly from gardens and use vacuum-sealed packaging within 48 hours of production to preserve flavor and aroma.

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary based on your location and selected shipping method.

How should I store my tea after opening?

To maintain quality, store your tea in an airtight container in a cool, dark, and dry place away from strong odors and direct sunlight.

What is your return policy for food products?

Due to the perishable nature of tea, we do not accept returns. However, if your order is damaged or incorrect, please contact us within 7 days for a replacement or refund.

Are your tea bags plastic-free?

Yes, our pyramid tea bags are made from biodegradable, plant-based materials that are completely plastic-free and compostable.

Can I track my order status?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.