Returns & Exchanges

At Teabox, we strive to ensure every sip is perfect, but if you are not satisfied with your purchase, we offer a 15-day return policy for unopened products. Due to the perishable nature of tea, we cannot accept returns on opened packages unless there is a quality or shipping issue.

1

Initiate Request

Log into your Teabox account and navigate to your order history to select the items you wish to return, or email our support team with your order number.

2

Quality Verification

Once your request is submitted, our quality control team will review the details and provide a Return Merchandise Authorization (RMA) if the criteria are met.

3

Secure Packaging

Place the unopened tea vacuum-packs or accessories in their original packaging and use a secure box to prevent damage during transit.

4

Refund Processing

After we receive and inspect your returned items at our warehouse, we will issue a full refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing